Help / FAQ

InfiniteAloe.shop uses SSL encryption technology site-wide. That means your entire browsing and shopping experience with us is encrypted (like banks use) for your security.

Yes! We are pleased to accept PayPal payment for InfiniteAloe.shop orders. Just select the PayPal option when you check out.

We accept all major credit cards. Addresses are verified and all orders are carefully screened for fraud.

We do not store your credit card data on our website or web server. While we offer customers the option of saving their credit card with their account, if choses, your card details are not stored at InfiniteAloe.shop but securely with our credit card processor.

You may also checkout using PayPal for an added layer of insulation. In either case, we do not have access to your credit card.

At InfiniteAloe.shop we want to think the best of people and the vast majority of the time we are able to do so. That being said, there are a few unethical characters who aim to "take us for a ride." Such attempts most commonly occur in relation to our higher valued products allegedly not being packed within the shipment.

To prevent loss due to theft along these lines, we have instituted several order processing integrity measures. These efforts not only help improve the accuracy of our shipping and handling department but we feel improve the customer's order experience.

In particular (and especially relating to items that have a higher incidence of attempted fraud), we have instituted multiple packing accuracy verification procedures. These procedures may include any or all the following steps:

• Two staff members checking that all purchased products were included before the package is sealed
• Staff members' names or initials on the packing slip documenting verification
• Archived photo documentation of the shipment showing the order ID and packed product(s) before sealing the package
• Package tracking numbers

Please note that due to the above procedures we do not routinely ship "replacement products" for alleged missing items. We do, however, replace items that are damaged during shipment (extremely rare) and properly returned.