Help / FAQ
Customer Service
Our goal is to see that your InfiniteAloe products are quickly delivered to you. We use the United States Postal Service and ship via First Class or Priority Mail packages. You can count on receiving most in-stock U.S. orders within 3-5 business days.
We want you to be satisfied with your experience. That includes your usage of InfiniteAloe products and your purchases on InfiniteAloe.shop.
If something with your InfiniteAloe.shop order is not as it should be then please reach out to our Support Team so we can make it right. You may file a return request here.
Please note that InfiniteAloe.shop is an online-only authorized seller. If you purchased your InfiniteAloe products at Costco or through another seller then you will need to process your return request through them.
Yes. We are InfiniteAloe.shop and the InfiniteAloe® parent company (Ultimate Creations Inc.) owns InfiniteAloe.com. We are not in competition with each other. We exist to provide more customer choice in purchasing venues.
InfiniteAloe.shop is an authorized online seller for InfiniteAloe® products. Our direct relationship with InfiniteAloe allows us to better serve you with the best prices and easiest way to buy InfiniteAloe online. Our focus is primarily on serving individual consumers who order through loyalty programs (cash-back sites) and partners within the InfiniteAloe affiliate program.
The easiest way to know if you should contact InfiniteAloe.shop (us) or the InfiniteAloe corporate headquarters is to look at your Order ID:
If your order ID is a nine-digit number that looks something like 10000xxxx then you need to go here for InfiniteAloe.com's customer support or call (323) 906-2880 or toll free at (888) LUV-ALOE (588-2563).
If your order ID is a 3-5 digit number then you ordered from InfiniteAloe.shop and can go here for InfiniteAloe.shop customer support.
Coupon Codes
By design, InfiniteAloe bundles are deeply discounted packages for loyal customers (some are discounted by well over 50%). At InfiniteAloe.shop we sell all these bundles at the absolute minimum price allowed. If we "stacked" additional coupon discounts on top of them we would be in violation of our agreement with Ultimate Creations (and theirs with Costco). Ultimate Creations is the owner of the InfiniteAloe® brand.
Yes!
Please note that InfiniteAloe product bundles are discounted to the lowest price allowed. Retail distribution agreements between InfiniteAloe and offline sellers like Costco prevent us from further discounting in any way.
In the past, each type of bundle was limited to just one per customer per order. Customers are now allowed to buy multiples of any bundle type within the same order.
To add an identical bundle configuration, simply adjust the quantity ordered within your shopping cart and update the cart. If you would like to vary the scent selections of an additional bundle you may create a new bundle and add it to your cart.
Cash Back / Loyalty
While we don't have a formal InfiniteAloe.shop Loyalty Program, we have what may be the next best thing!
InfiniteAloe.shop has exclusively partnered with many cash back "loyalty sites" like Ebates, TopCashback, Mr. Rebates, Honey, Sunshine Rewards, BeFrugal, and more. When you purchase online from InfiniteAloe.shop through these partner sites you can earn cash back on your purchase!
Costco Shows
You can browse event dates and addresses by region here at Costco's website. These events are administered by Ultimate Creations, owners of the InfiniteAloe® brand.
How Do I...
With our configurable bundles you have a choice in scents for some products. We’ve tested a number of different ways to allow customers to easily configure their scent choices within the bundles. These methods have to function across all web browsers and devices (including mobile phones and tablets). The best way seems to be for customers to make their configurable selection of each product's scent individually, one product at a time.
For speed, we have set all bundle selection scent options by default to Original since that is by far the most popular fragrance. However, your scent options can be easily changed by selecting the ones you want using the dropdown like the one depicted below (your dropdown option may look different depending on your device or web browser used but the functionality will be essentially the same):
To remove products or product bundles from your shopping cart, simply tap or click the "X" icon to the left of the product or bundle you wish to remove. See animated example below for details:
We're always glad to hear from our customers! Please reach out to us here and tell us how InfiniteAloe helped you and your skin.
Another way to share your success stories (and usage tips) is to leave an InfiniteAloe product review on the relevant product or bundle page. It's very easy to do. Just select the "Reviews" tab on a product or bundle page as shown below and share your rating and story!
Earn with InfiniteAloe
Yes! The InfiniteAloe affiliate program is professionally managed and available through a global affiliate network. You can earn a great commission rate promoting InfiniteAloe products on your website, blog, and/or social channels. Learn more about the InfiniteAloe affiliate program and how you can join.
Since InfiniteAloe.shop is an online-only distributor, you’ll need to talk to the InfiniteAloe corporate team about all local sales jobs. Please call the InfiniteAloe Preferred Customer line at 1-888-323-2456 to inquire about any employment openings.
Shipping
Our aim is to hold sufficient product inventory to ship your entire order to you quickly. On the other hand, even though our warehouse is climate-controlled, we aim to limit quantities to anticipated demand levels so products do not sit there very long. We time these things carefully so you receive the freshest products.
On rare occasions we do not accurately predict customer demand and sell out of our warehouse stock for a few days. In these cases, we usually allow additional orders of these products to take place while the manufacturer is sending us a new shipment (please note that the sold-out products are typically listed as "on backorder").
When a product is backordered that means it is currently out of stock in our warehouse. However, every few days we receive new product shipments from manufacturing. That means your order is likely to be delayed only 1-4 days.
If there are longer delays (very rare), we are able to ship partial orders. That means we can ship the in-stock items you ordered right away and then ship your backordered items when they are in-stock with us again. In either case, our goal is to get all your items delivered to you quickly.
Yes! We ship to the entire United States of America. Furthermore, we do not charge extra for shipping to Alaska or Hawaii.
We ship InfiniteAloe products through the United States Postal Service (USPS) via First Class or, in most cases, insured Priority Mail.
We alert you when your order is ready to be shipped and you are emailed a USPS tracking ID. You can track the status of your package through USPS Tracking services.
Technically, yes, to Canada, Australia, and the United Kingdom; however, since we do not have any non-U.S.-based warehouses, it's very expensive to ship our products to customers in countries outside the United States. For that reason we recommend non-U.S. customers buy from other sources.
While we do ship to Canada, please note that Canadian customers may find the shipping rates from InfiniteAloe.com are better than those we can offer at this time.
InfiniteAloe Products
In short, other than their scent or fragrance, all three of these flagship InfiniteAloe skin care products have the same basic ingredients.
- Original – scented with a floral light jasmine fragrance
- Fragrance Free – no added scent
- Special Edition – contains a light "woodsy" or "musk-like" scent derived from essential oils
There is no difference between "Advanced Formula" and InfiniteAloe's "Original Formula." The large jars of InfiniteAloe skin care have room for more text to appear on the label so they include messaging stating that the product is "gluten, nut and paraben free." When the travel jars were created, there was not enough space to put this wording on their labels so InfiniteAloe kept the former "Advanced Formula" statement in place.
For the most detail, please visit our main Ingredients page. Summary details are also provided for various InfiniteAloe products on their main product page under an "Ingredients" heading.
For each special offer product bundle, please review the product's specific page (or the main Ingredients page) since ingredients are not listed out for each configurable product option within the bundle.
There was a significant volcanic eruption on Hawaii in 2018. Prior to that catastrophic event, InfiniteAloe's aloe vera was sourced from the rich volcanic soils of Hawaii. Volcanic soils are sometimes called "andisols" by soil scientists and one of the most fertile types of soil on earth.
After the 2018 volcanic eruption, it's been much more difficult to find a reliable source of organic Aloe – some feel it will be years before a significant amount of Aloe is grown in Hawaii again.
The current source of InfiniteAloe's organic Aloe Vera, however, is the volcanic soil of Mexico. As before, this Aloe Vera is 100% certified organic. It is prepared with a special process that makes it more bioactive – which means having an effect on a living organism (like us!).
The source of the collagen used in InfiniteAloe products is marine collagen (i.e. from fish) rather than bovine collagen which is more commonly used within the skin care industry. Using 100% vegetable-based collagen would significantly increase product costs.
Only the SCRUB and Rx Renew Microdermabrasion products are vegan.
Security
InfiniteAloe.shop uses SSL encryption technology site-wide. That means your entire browsing and shopping experience with us is encrypted (like banks use) for your security.
Yes! We are pleased to accept PayPal payment for InfiniteAloe.shop orders. Just select the PayPal option when you check out.
We accept all major credit cards. Addresses are verified and all orders are carefully screened for fraud.
We do not store your credit card data on our website or web server. While we offer customers the option of saving their credit card with their account, if choses, your card details are not stored at InfiniteAloe.shop but securely with our credit card processor.
You may also checkout using PayPal for an added layer of insulation. In either case, we do not have access to your credit card.
At InfiniteAloe.shop we want to think the best of people and the vast majority of the time we are able to do so. That being said, there are a few unethical characters who aim to "take us for a ride." Such attempts most commonly occur in relation to our higher valued products allegedly not being packed within the shipment.
To prevent loss due to theft along these lines, we have instituted several order processing integrity measures. These efforts not only help improve the accuracy of our shipping and handling department but we feel improve the customer's order experience.
In particular (and especially relating to items that have a higher incidence of attempted fraud), we have instituted multiple packing accuracy verification procedures. These procedures may include any or all the following steps:
- Two staff members checking that all purchased products were included before the package is sealed
- Staff members' names or initials on the packing slip documenting verification
- Archived photo documentation of the shipment showing the order ID and packed product(s) before sealing the package
- Package tracking numbers
Please note that due to the above procedures we do not routinely ship "replacement products" for alleged missing items. We do, however, replace items that are damaged during shipment (extremely rare) and properly returned.
Environmental Stewardship
No.
Every jar of InfiniteAloe® carries the Leaping Bunny logo which is recognized globally as the "Cruelty Free" symbol. The standards for using the Leaping Bunny logo are higher than those of the government.
In short, usage of the Leaping Bunny logo shows at-a-glance that neither InfiniteAloe nor any InfiniteAloe ingredient suppliers have used animal testing at any stage of the product development or production.
The InfiniteAloe.shop Team actively looks for ways to conserve resources. This goal applies to both our day-to-day office and our warehouse / shipping operations. Not only does this effort minimize waste but it helps us maintain competitive pricing.
One of the most effective conservation strategies we've found is to reduce packing waste when shipping customer orders. To accomplish this, we do the following when possible:
- Use small shipping boxes
- Re-use packing materials (padding) from our internal operations (and other local businesses when available)
- Use "kraft" packaging paper that can be composted
If you have any additional conservation ideas for us then please let us know. We also encourage you to reuse the shipping boxes and packing materials from your order when possible.